Logistics

What you need to know before you schedule an appointment

Ageless Acupuncture is open Tuesday-Saturday from 10am to 6pm. Schedule yourself online or reach out by phone/email if you need assistance.

During this time, Maria is not seeing patients that present with active COVID-19 symptoms. All patients are asked to answer a prescreen questioner when scheduling, and to wear a face mask for the entire duration of treatment and presence in the clinic. Maria will also wear a mask and prepare the space for your comfort and safely. When you arrive to your appointment please wait at the door to be let in promptly at your scheduled time. For detailed information on how the clinic operates during pandemic please do not hesitate to reach out by email or by calling.

During your first visit, please be prepared to spend 75-90 minutes for the initial consultation and treatment. Wearing comfortable and loose clothing is also recommended. You are free to bring in lab/imaging and any other information that you see important to your visits.

If you plan to use your health insurance, before your first visit please identify if you have insurance benefits for acupuncture and how the plan will cover the charges. For your convenience you can refer to this Insurance Verification Form in order ask the right questions from your insurance company when you call them.  This form is available for you to fill out electronically once you schedule your appointment and finish filling out the on-boarding forms. We request that all patient health forms be filled out online through the online portal, you can access it when you schedule your treatment in the confirmation email.

You will be able to review all forms including cancellation form, consent form, and HIPPA form within the appointment confirmation email. For your convenience you can find a short summary to the appointment cancellation policy below. NOTE: If you decide to cancel your appointment due to feeling unwell, as long as you inform the office by phone or email that you are not able to come in prior to the start of your treatment, there will be no charge for the late cancelation. Informing the office is needed in order to allow others to schedule into your spot and avoid being charged cancelation fee or no show fee.

If you need to cancel your appointment within less then 24 hours, there is a charge of $50 for late cancellation. If you happen to miss your appointment without notifying the office we do charge the full cost of the treatment. To avoid having these charges please inform the office if your schedule changes prior to 24 hours of your treatment time. There are situations where our days change and if something comes up where you are no longer able to arrive for your treatment informing the office as soon as you can will allow us to use the time to try to fill your spot. If the spot is filled off waitlist, you will not get charged. This policy ensure that other patients are able to come in, and practitioner doesn’t loose the time slot. We greatly appreciate your understanding on this subject!

Our office phone is a land line, and we are unable to receive text messages. We love to hear your voice on our secure voicemail and of course we look out for notifications on our email. Our email service is unsecured, which is not intended for sending confidential or sensitive information. Thank you for connecting with us in these ways in case you are in need of assistance with appointments!